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Competencies

Because we so deeply believe in our mission, we know it requires a special employee to help us reach our goals. All of our employment opportunities involve high expectations and challenges that we expect the employee to meet or exceed. In order to meet those challenges consistently, the successful employee will exhibit the following competencies.

Some positions have additional expectations so the following list should be used as an example of the basic competencies that employees are expected to possess and use during the normal course of their work. This is the actual list of competencies that is used as part of our 90-day performance evaluation.

Adaptability: Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality: Is consistently at work and on time; Arrives to meetings and appointments on time.

Communication: Communicates clearly and persuasively in positive or negative situations; Is attentive and gets clarification; Responds well to questions; Participates in meetings.

Cost Consciousness: Works within approved budget; Conserves consumer and organizational resources.

Dependability: Follows instructions and responds to supervisor/consumer direction; Takes responsibility for worn actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.

Diversity: Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.

Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Initiative: Undertakes self-development activities; Seeks increased responsibilities; Asks for and offers help when needed.

Innovation: Meets challenges with resourcefulness; Generates suggestions for improving work.

Interpersonal: Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.

Judgment: Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.

Motivation: Achieves goals through good action plans; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.

Organizational Support: Follows policies and procedures; Completes tasks correctly and on time; Supports organizational goals and values.

Problem Solving: Identifies and resolves problems in a timely manner; Develops possible alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality: Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Safety and Security: Observes safety and security procedures; Determines appropriate action within guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Service: Manages difficult or emotional consumer situations; Responds promptly to consumer needs; Solicits consumer feedback to improve service.

Teamwork: Contributes to team and individual success; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to contribute to group commitments to goals and objectives.

Technical Skills: Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills. Shares expertise with others.

Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.